Light-O-Rama warrants to the first end-user all hardware and parts thereof against defects in material and workmanship for a period of one year from the date of purchase. This one year warranty is in effect for all hardware products regardless of the presence of a one year guarantee seal in the product description. Any undamaged Light-O-Rama hardware product may be returned within 30 days of purchase for a full refund of the price paid for the product returned, not including shipping charges. End-user does not have to keep products selected by mistake or that are not satisfactory. The 30 day return is in effect for all products regardless of the presence of a gold 30 day satisfaction seal on the product description.
Light-O-Rama warrants that its software products will perform in substantial accordance with Light-O-Rama’s published documentation. Light-O-Rama does not warrant that its software will be error free.
Gold Seal Warranties
Many of Light-O-Rama products have Gold Seal warranties that provide for warranty coverage beyond those defined under general warranties. Gold seal warranties are displayed on the product description pages in our on-line store.
The end-use must contact the Light-O-Rama helpdesk to obtain an RMA number for warranty replacement. At this time it will be determined if the device is covered by warranty or if the device has been destroyed by an event covered in “Warranty exclusions” such as flooding. Even devices that fall outside the definition of warranty coverage may be covered by a gold seal limited lifetime warranty.
During year one of warranty coverage, Light-O-Rama will ship a new replacement device to the end-user and a shipping label for the return of the defective product. The defective product must be returned within 60 days of receipt of the warranty replacement or the customer will be invoiced for the replacement. In the event that the defective device falls under one of the warranty exclusions, Light-O-Rama will contact the customer to collect the appropriate payment.
During year two of a two year warranty, Light-O-Rama will ship/email the customer a return shipping label for the defective device. When received, the unit will be repaired or replaced at Light-O-Rama’s discretion and returned. The end-user is not responsible for shipping charges for any device under unlimited warranties. Emergency replacement where a new unit is shipped before the returned unit is received can be accommodated when practical, but a credit card must be supplied. The credit card will be charged for the new unit if Light-O-Rama does not receive the returned unit within 15 days or the returned unit’s failure falls under the “Warranty exclusions” below.
Light-O-Rama will not be liable for product failures caused by misuse, faulty installation, failure to follow product instructions or environmental specifications, negligence, accident, or product modification. This includes damage from moisture caused by improper installation or flooding, lightning strikes or improper voltage being applied to the unit.
Light-O-Rama expressly disclaims any understandings, agreements, representations or warranties, expressed or implied, including but not limited to merchantability or fitness for a particular purpose, not specified by this warranty.
Under no circumstances will Light-O-Rama be liable for indirect, special, incidental or consequential damages or loss. In no case shall Light-O-Rama’s liability exceed the purchase price of the defective product or service.
Out of Warranty Service
If a Light-O-Rama product needs repair after the warranty period, we charge a fixed rate depending on the product. Contact the Light-O-Rama helpdesk to obtain more information.